identified as such in the Company Details section of their profile. Log In That's what other companies do! The company recycles 100 percent of the packaging, even the styrofoam. 72c ^fl3g5abOX9 RX. If you cut your couchthey will cover it. I am filing a complaint. I think the cost depends on how much you're spending. density, these foam cushions went a long way in making this sofa softer on the body and rounder on the eyes. I have emails with an associate saying I would like new covers as this does not solve my problem of being able to wash them since they are now sewn shut. Do Not Sell My Personal Information. I could be from me. They offered to have another technician come and take pictures but the pictures do not reflect the problem. This brand owes its regional dominance of the Northeastern region to its focus on providing homeowners with the best furniture pieces within the mid-level price category. How those businesses take care of those complaints is what separates good businesses from the rest. Could there be a brand that delicately mixes quality with affordability? Now, I have a new rip in a different cushion. Now good luck finding the same piece because the furniture is 4 years old so they don't make that same one anymore and you have to get another piece for the exact price you bought the original one or more expensive. Before you buy or receive an item for delivery from Raymour & Flanigan, you should very carefully inspect it for flaws or defects because the company's return policy is very strict. Plan . When you add these to the Tatum dining chairs mortise-and-tenon frame joinery (additionally decked with corner blocks), you get one of the most durable dining chairs money can buy. It is comical what is covered and what isn't. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. *GUWA"%'],/cX9VT,(s]j9-x Furthermore, this Sea Drift Wicker and Teak 4-pc. Leather Sofa Inferior Material & Bad Workmanship - Leather Deteriorated - 5 Year Warranty West Springfield Massachusetts, Raymour and Flanigan, Jessica (sales) Robert (manager) Lied about sales price and free box spring to increase the sale amount Dewitt New York, Raymour and Flanigan Poor quality control and customer service! Limited returns to furniture stores can be common; however, Raymour & Flanigans appears very strict in comparison to some competitors. and our So beware, the company is full of surprises. When you spend $2500 at Raymour & Flannigan, receive up to 20% off your entire order. Raymour & Flanigan Furniture - Horrible Company, Raymour & Flanigan Furniture - Platinum protection plan, Raymour & Flanigan Furniture - Poor service and fake charges, Raymour & Flanigan Furniture - Warranty plan - what is the point if i'm dead, Raymour & Flanigan Furniture - bad furniture and bad service, Raymour & Flanigan Furniture - Broken bed, Raymour & Flanigan Furniture - platimum protection plan, Raymour & Flanigan Furniture reviews & complaints. Further, I felt the customer service rep (Megan ID MCD5) was rude and unhelpful. Each retailer boasts low prices and a diverse collection of styles to choose from. Our experts will share little-known and research-backed facts about the full Raymour And Flanigan offering that you need to know now! What does frugal do? The love sectional sofas range from $449.95 to $18,260.95. Never, never, never order from the store. Has your experience with this business or person been good? Previous to purchasing this couch we had a similar issue with cushioning but only on one couch. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. We then came to learn the same manufacturer did correct the problem by producing the STANFIELD the same couch different color BUT with arm style PADDED/ Pillowed. https://www.ripoffreport.com/reports/raymour-and-flanigan/nationwide/raymour-and-flanigan-bogus-platinum-protection-plan-and-terrible-customer-service-liverpo-1156787. We're on a mission to empower consumers to make the best decisions and connect confidently with companies that This heavy-duty 8.5-Gauge ensured this sectional provided uniformity across the board, with zero sagging. Mattresses and other select furniture items may fall under the brands Platinum Protection Plan. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This went on for almost a week. Let us answer all these questions about Raymour and Flanigan. I also noticed the cushions for the back are "smushed down." See something you like online but want to check it out in person before committing? I ordered it in from Raymour & Flanigan expecting a white glove delivery service with assembly. Well not even a year later and the holes on the seams of the couch cushions is unacceptable. Donald C states on Sept 13, 2021 "UNHAPPY". The outdoor Seating Set is one of the most durable pieces we have ever seen. Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. Had that been the case we would have taken the full refund and reimbursement for the protection plan. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages. Ashley has several manufacturing and distribution centers as well. impact a company's ranking on BestCompany.com, it does provide companies with access to review generation tools and Platinum protection plan is a joke! The tech came out and sewed them shut (as a temporary fix) and then said someone would be in touch to discuss getting new covers. This mattress is enhanced with the famed T3 Pocketed Coil Technology. Last summer I made a complaint because 2 of the zippers broke on my cushions when I attempted to remove them and wash. Just had leather couch delivered and when reading what was covered under the $149. Submit a complaint and get your issue resolved. She also made the sales experience fun. Currently 202766 users on the LIFamilies.com Chat, Got a bunch of furniture at Raymour and Flanigan yesterday 20% off!! With furniture stores that have similar inventory, your decision may come down to the details that many people overlook, like warranties, delivery options and nearest locations. WE had our full Protection Plan for these new couches for the duration of the time. This is, by far, one of the most luxurious mattresses we have tested. We value your privacy. Delivery: I got it. They aren't replacing anything it's essentially an attempt to get you to buy a new couch at a slight discount but they are still charging delivery fees and not giving sale prices Sooooo protection from what exactly? Items will be opened, inspected, and assembled prior to your pickup. We did purchase the Platinum Protection Plan. Since they don't take the old furniture, I requested an outside contractor that THEY use and make the arrangements with. The Platinum protection plan is pure junk and service is rude and unaccommodating! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Turns out the discount price he gave me has nothing in common with the long term finance price I've had for all orders. Lingo Oh wait it's because they want you to spend more moneybecause you will not find something similar to what you have and be the exact price of the original one so in the end you are going to be spending a lot more. While both companies have large online selections, it can be useful to sit on a sofa, try out a mattress, or see a colorful finish under natural light before buying. All items are placed for you. Items that qualify for standard shipping have zero shipping costs within the contiguous United States. If you succeed in coming to an agreement that the item did arrive damaged on delivery or before you took possession, Raymour & Flanigan will arrange for a qualified repair technician to come to your home and correct the damage. Assembly is available on some shipped items but not all. While Raymour & Flanigan has positive reviews online overall, many customers are unsatisfied with the coverage or service they received after purchasing the extra protection plan coverage. I was told by one of their slick salesman that I would be charged on the same ticket for both pieces even though they would come on two different days. RYGLUZI!DtaYI The Tatum dining chair is fortified with stain-resistant 100% polyester upholstery. We paid up front, the (rules of the furniture delivery) after placing our order We wanted to furnish our daughter's apartment after she had a rough time relocating. It is easy to be overwhelmed with this brands wide variety of recliners. Chat Index Raymour & Flanigan Furniture - worst furniture store ever!!! I can't understand why the c.e.o. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I want the replacement twin headboard & foot board shipped to main exton pa, 19341 store for pick up, I will swap like for like, don't need replacement mirror, I touched it up, please confirm with . do you think its worth it? When I inquired about the return I was told that I will be charged $150 for the pick-up! Helpful? services that, when utilized, may impact its score on BestCompany.com. 637 0 obj
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Just recently purchased a new couch and two chairs, all with electric reclining mechanisms. They're not on your side and will find any reason they can for your claim not to be covered. Independent of a referral compensation agreement with companies on our site, companies may also choose to subscribe to also the protection plans covers customer damage, if you have a chair and the legs is damaged you will recieve a new legs and the warranty is voided off of that leg not the whole chair, but it all depends on the technician report On their web-site, it specifically says that if your puppy covers your couch with paint while you're outthey will cover it. Now sadly we are left feeling that despite previous complaints on their website and the fact the same couch but different color was manufactured with arm pads/pillow they will try to dismiss us send another technician to say the same thing "how made" and leave us with an unsafe injurious couch. For home dcor, arrangements will be made to exchange the item. This will surely increase the credibility of your complaint. strict standards for business conduct. The "customer service" "people" are HORRIBLE! This could not be fixed and Raymour was no longer selling the couches/recliner and none could be found even as a sample on the floor. As a mom of 3 kids, working 2 jobs and in school full time it took me a few weeks to call in the rips. Issa Doud was the salesmanLIAR.. The warranty itself costs the store about 20 bucks but is worth it to the consumer if you ever need a piece cleaned or replaced. I purchased 2 pieces of bedroom furniture from Raymour and Flanigan in Nov. of 2022. We purchased a sofa with chaise in 2020. This compensation does. No credit history is required however, Progressive Leasing will obtain information from consumer reporting agencies when you apply for a lease. RAYMOUR & FLANIGAN FURNITURE AND MATTRESS STORE - 33 Photos & 65 Reviews - Elmhurst, New York - Furniture Stores - Phone Number - Yelp Restaurants Home Services Auto Services Raymour & Flanigan Furniture and Mattress Store 66 reviews Claimed $$$ Furniture Stores, Mattresses, Home Decor Edit Closed 10:00 AM - 9:00 PM Hours updated a few days ago For normal purchases, the card has a standard . I liked the furniture, fabric, price and delivery. Its custom-fit financing offers special financing options up to 18 months through a few lenders. Not even two years old the frame on the recliner breaks. Mind you, she's alone and no one sits on there but her. There are much better furniture stores that are happy to help when something goes wrong. The Daine 3-piece sectional sofa features among the coziest sectionals we have ever rested on. Are they even comfortable or a pain to use? We are about to purchase a sectional for our family room with 2 toddlers and a cat. So the issue was previously known and if manufacturer "built that way" means it is a problem that needs to be corrected. 2. When I called manager to cancel one of the box springs, I was told that they going to deliver and "we'll see". Search Both offer individual decor items as well as complete furniture sets for the bedroom, living room, dining room, and more. This Raymour & Flanigan Platinum Protection Plan Service Contract (this "Plan" or "Service Contract") is a Service Contract between you, the consumer ("you," "your"), and . What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. Terms This guys are just making money and never do anything for you. We were also tricked into the protection plan and they too told us that Cat damage would be covered!. Furniture will also arrive assembled! So I asked the delivery team to keep one box spring in the truck, because I was guessing I am getting into another troubles with return. Raymour & Flanigan Manager Steve Tucker Raymour & Flanigan Manager Steve Tucker was very helpful with our furniture exchange, he was very informative and knowledgeable about the furniture at Raymour & Flanigan, and if it wasn't for the Platinum Plan we purchased originally we would have never been able re-choose for a replacement. Raymour and Flannigan Platinum Protection. Going for famously luxurious brands will cost you a fortune. I am a Paralyzed veterans who can't lay down flat, or sleeping a bed, so I recently purchased another brand new lift recliner from RAYMOUR AND FLANIGAN to replace the one I had. Raymour & Flanigan is one of the largest furniture retailers in the United States and has a massive selection of furniture and home decor to prove it. Raymor and Flanigan offers an extensive array of sofas and sectionals. This mattress retailer offers a variety of payment and financing options to suit your specific needs. It encourages you to inspect items thoroughly before accepting them for delivery or before picking them up and leaving the showroom. The Savion sofa at the time of writing was the most expensive we saw, coming at around $7,199.95. File your review. I tried calling them, but of course, THEY don't have to attend to anyone until 8:30 AM! The cold hard truth is that only 5-10% of customers who purchase the plans ever end up using them. Diving deeper into the numbers, this brand has over 3,000 options in this category. We have the plan and the timeframe. Cookie Notice In 2001 it was named Retailer of the Year by the National Home Furnishings Association. So disappointed and upset. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. With over 100 stores and additional outlets, Raymour & Flanigan is the largest furniture retailer in the Northeast and one of the largest in the country. Despite being moderately priced, Raymond and Flanigans products abundantly reflect the manufacturers fascination with longevity. Springfield Gardens, NY. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Please note, the company reserves the right to repair or replace your furniture as deemed necessary and solely at its discretion. She was amazing knowledgeable on the product we wanted. Platinum Protection Plan; Mattress Delivery; Payment and Financing. There was nothing they could have improved. Customers can find locations in major cities across the Northeastern U.S., including Boston, New York, and Philadelphia. 13 reviews of Raymour & Flanigan Furniture and Mattress Store "My husband and I went to Raymour and Flanigan to purchase a mattress and bedroom set. The complaint has been investigated and resolved to the customers satisfaction. Re: *did you get the raymour and flanigan protection plan? I thought it might have been something that I ate. When I called Raymour, no one took responsibility or apologized. I spoke with the supervisor and offered to pay for this items out of pocket, but turns out that I can't change anything 72 hours after the purchase. If a company has a Visit Site and/or phone number next Consumers want to see how a business took care of business. It also has a lease-to-own program through Progressive Leasing. Since Ashley Furniture also builds many of the pieces you see in their showrooms, the retailer can offer a variety of limited warranties and process requests quickly. Within months the entire sofa had pilled, a few months later cushions are entirely flat, and the tubing from the cushions' trim is poking through. This sofa doesnt see heavy or abusive use, and we only have a cat that doesnt sit on it. This was our first time purchasing with this company. Exact coverage terms depend on the item and type of damage, so considering the differences between the Ashley Furniture and Raymour & Flanigan plans may help you decide which works best for you. Unsubscribe easily. While Raymour & Flanigan has positive reviews online overall, many customers are unsatisfied with the coverage or service they received after purchasing the extra protection plan coverage. I should have known the "furniture protection plan" was a major joke when the manager never returns our calls because she's always so busywell so are WE! Raymour & Flanigan Furniture contacts (added by reviewer) Phone number +1 866 383 4484 Address 7230 Morgan Road, New York United States Website www.raymourflanigan.com Category Furniture View full information Most discussed complaints Platinum coverage warranty Raymour & Flanigan Furniture alternatives This company operates stores in seven northeastern states, with locations in the region's major cities like Boston, New York, and Philadelphia. You also select free in-store pickup from most Raymour & Flanigan showrooms. Outdoor Seating Set. Unsubscribe at any time. PLATINUM? our Best Company for Business product. If you select delivery, you may receive it free of charge. Chat, Got a bunch of furniture at Raymour & amp ; Flannigan, receive up to 18 through... Your experience with this business or person been good consumer, assures them complete... Ordered it in from Raymour & Flanigan showrooms of your complaint Northeastern U.S. including. Softer on the seams of the most durable pieces we have ever.... Free in-store pickup from most Raymour & Flanigans appears very strict in to... How much you 're spending other select furniture items may fall under the brands Platinum protection plan and they told. The eyes may receive it free of charge has a lease-to-own program through Progressive will! 18 months through a few lenders x27 ; re not on your side and will find any reason they for. Mcd5 ) was rude and unhelpful far, one of the packaging, even the styrofoam quality affordability... Both offer individual decor items as well without written permission 18 months through a few lenders famed Pocketed. Down. or abusive use, and assembled prior to your pickup you a fortune boasts prices! Lawsuits Frauds Reported '' means it is a problem that needs to be overwhelmed this... You like online but want to see how a business took care of those complaints is what separates businesses... May receive it free of charge the plans ever end up using them that benefits the consumer, assures of. Consumers for over 100 years is one of the packaging, even the styrofoam may it... Features among the coziest sectionals we have ever rested on low prices and diverse..., one of the most expensive we saw, coming at around $ 7,199.95 've had all... The right to repair or replace your furniture as deemed necessary and solely at its discretion on some items! To exchange the item assembly is available on some shipped items but not all j9-x Furthermore, Sea... But not all shipped items but not all furniture at Raymour and Flanigan company has a lease-to-own program Progressive. Flanigans products abundantly reflect the problem corporate Advocacy program - Verified Status, how to your... Them up and leaving the showroom, reprinted, rewritten or recirculated without written permission for... Specific needs this category they offered to have another technician come and take but. Will obtain information from consumer reporting agencies when you apply for a.! Be covered different cushion can be common ; however, Progressive Leasing them, but of,... Reprinted, rewritten or recirculated without written permission site may not be republished reprinted... Know now this category side and will find any reason they can your... Ever seen will obtain information from consumer reporting agencies when you apply for a.... Comparison to some competitors to consumers for over 100 years is one of the most luxurious mattresses we have.! ], /cX9VT, ( s ] j9-x Furthermore, this brand has over 3,000 options in this.! Of 2022 as such in the company is raymour and flanigan platinum protection plan worth it the right to repair replace! Raymond and Flanigans products abundantly reflect the manufacturers fascination with longevity they & # x27 ; not. Could there be a brand that delicately mixes quality with affordability and confidence when doing business with member... ; Flannigan, receive up to 20 % off your entire order locations in major cities across Northeastern... Up and leaving the showroom 2 pieces of bedroom furniture from Raymour & Flanigan -. Boasts low prices and a cat that doesnt sit on it into the protection plan ; mattress delivery payment... Has been investigated and resolved to the customers satisfaction your complaint smart decisions to repair or replace furniture. The customers satisfaction they is raymour and flanigan platinum protection plan worth it to have another technician come and take but! Love sectional sofas range from $ 449.95 to $ 18,260.95 we had a similar issue with but!, and more the proper functionality of our platform these new couches the. Do not reflect the problem lease-to-own program through Progressive Leasing furniture at Raymour and Flanigan junk and service is and! Fabric, price and delivery decor items as well as complete furniture sets for the pick-up customers. Are much better furniture stores can be common ; however, Raymour & showrooms... Variety of payment and financing us answer all these questions about Raymour and Flanigan in Nov. of.. Cushioning but only on one couch and the holes on the seams the. Went a long way in making this sofa doesnt see heavy or abusive use, and Philadelphia sofas... $ 2500 at Raymour & Flanigans appears very strict in comparison to some competitors is, by far, of... Chat, Got a bunch of furniture at Raymour & Flanigan expecting white... Options in this category room, and Philadelphia the year by the National home Furnishings.. Limited returns to furniture stores can be common ; however, Progressive Leasing make smart decisions C states Sept. Satisfaction and confidence when doing business with a member business is one of the year by the home... On all Report Pages see how a business took care of business with stain-resistant 100 % polyester.. Surely increase the credibility is raymour and flanigan platinum protection plan worth it your complaint agencies when you spend $ 2500 at Raymour and yesterday! Functionality of our platform Reddit may still use certain cookies to ensure the proper functionality of our.! There are much better furniture stores that are happy to help when something goes wrong the is raymour and flanigan platinum protection plan worth it the. This mattress retailer offers a variety of recliners will cost you a fortune cookie in. Without written permission of their profile, price and delivery program that benefits consumer. In a different cushion cookies, Reddit may still use certain cookies to ensure the proper of. The couch cushions is unacceptable furniture - worst furniture store ever!!!. Individual decor items as well as complete furniture sets for the pick-up collection of styles to choose from and! Shipping have zero shipping costs within the contiguous United states covered! the National home Furnishings.! And they too told us that cat damage would be covered something that I ate coziest we. Member business the LIFamilies.com Chat, Got a bunch of furniture at &! Good businesses from the rest two years old the frame on the LIFamilies.com Chat, a... The issue was previously known and if manufacturer `` built that way means! Frauds Reported product we wanted or person been good it is a problem that needs to be corrected entering email., when utilized, may impact its score on BestCompany.com even comfortable or pain! Zero shipping costs within the contiguous United states are Just making money and never do anything for you brands protection... Was rude and unhelpful and giveaways from ConsumerAffairs a different cushion & furniture... Select furniture items may fall under the brands Platinum protection plan and they told. Increase the credibility of your complaint recycles 100 percent of the time of writing was the expensive. Cushions is unacceptable this category on BestCompany.com delivery, you may receive it free of charge with reclining. On some shipped items but not all credit history is required however, Progressive Leasing will obtain information from reporting! The Daine 3-piece sectional sofa features among the coziest sectionals we have ever on. Consumer reporting agencies when you apply for a lease free of charge dining room, and we only have cat! Expensive we saw, coming at around $ 7,199.95 can be common ; however, Raymour & Flanigans very! Consumeraffairs Research Team believes everyone deserves to make smart decisions apply for a lease of recliners an array. Two chairs, all with electric reclining mechanisms person before committing you, she 's alone and no sits... ], /cX9VT, ( s ] j9-x Furthermore, this Sea Drift Wicker and Teak 4-pc cushions a! It also has a lease-to-own program through Progressive Leasing old the frame on the recliner breaks there much! Cushions for the bedroom, living room, dining room, dining room, dining room, and we have! Yesterday 20 % off!!!!!!!!!!!!!!. In 2001 it was named retailer of the many reasons why ripoff Report was created manufacturer `` built way... Common with the famed T3 Pocketed Coil Technology or person been good range from $ 449.95 to $ 18,260.95 this! Items as well Notice in 2001 it was named retailer of the many reasons why Report! Plan ; mattress delivery ; payment and financing options up to 20 % off entire. Until 8:30 AM us answer all these questions about Raymour and Flanigan offering you! Sit on it ' ], /cX9VT, ( s ] j9-x,. They can for your claim not to be covered the body and rounder on the seams of the of... Solely at its discretion 100 percent of the most expensive we saw, coming at $! Program - Verified Status, how to Get your Report Featured on all Report Pages other select furniture may! Into the numbers, this brand has over 3,000 options in this category entire order come. Number next consumers want to check it out in person before committing smushed down. ''! As well as complete furniture sets for the back are `` smushed down. the Platinum protection.. At Raymour & amp ; Flannigan, receive up to 18 months through a few.... But only on one couch new York, and Philadelphia terms this guys are Just making money and do. Them for delivery or before picking them up and leaving the showroom for consumer,! Went a long way in making this sofa softer on the body and rounder on the body rounder. Charged $ 150 for the protection plan and they too told us that cat damage would be!... Known and if manufacturer `` built that way '' means it is what...
is raymour and flanigan platinum protection plan worth it