The parcel might still show up at your home as the delivery company will try to correct the mistake. They never investigated any further that I can tell, closing the case as delivered. Options. They might have sent it to a similar address and marked it as delivered. He is always looking towards the newest trends in home improvement. It's actually a federal law, 18 U.S.C. This may also prevent a potential thief from stealing the package as they do not want a record of them signing for it as the driver will also ask for a name if they cant read the signature provided. Confirm the Wrong Delivery. Within the U.S., FedEx also will assess this fee if the address is a P.O. On a sidenote if ebay "ruled" in your buyer's favor because you did not voluntarily issue the refund that means you have just received a defect. I'd call Amazon Customer Service; they'll probably tell you to keep it. What happens if my package was delivered to the wrong location? They can deliver to literally any street address in the United States. If your FedEx package is delivered to the wrong address, you will need to inform their customer care center. However, you may visit "Cookie Settings" to provide a controlled consent. When he is not writing about home improvement or taking on projects around the house, he likes to read and create art. Theyll keep looking until they find a way to track down the package. Note that Internet Explorer is no longer supported. This service serves a double purpose. Standard abbreviations USPS designates abbreviation standards for state, street suffix, and apartment designations. The statement CS is always approachable is an outright lie. If not, then the error occurred in the FedEx delivery process. When I looked closely at it I realized that the recipient's name wasn't mine nor anyone else in my house (wife and children) in fact the recipient has never lived at this address and I don't even. You can very easily track the shipment details on the FedEx website. If the recipient is your neighbor, you could just take it to them. . Call the General Customer Support Line. When a misdelivery is discovered, the following procedure is used to retrieve the shipment: Reach the right person the first time, our contact forms will help you. The FedEx address corrections not only cause potential customer service issues for your employees but also allows FedEx to deliver the package late with an additional charge. Your FedEx tracking number is either a 10-digit, 15-digit, 20-digit, or 22-digit unique code. I tried the virtual assistant, was directed to the CS phone number, where I was caught up in a loop 3 times. I have a ring doorbell - and I checked for a recording at 1:33PM when the tracking says it was delivered, and there was nothing. Before calling, check around the premises to ensure it wasn't left somewhere else. FedEx Delivered to Wrong Address: What Can You Do? Check out this link for a USPS list of examples of suffix forms: street suffix names, street suffixes, or suffix abbreviations. If this is the case, they can send a driver to that address to pick up your parcel and deliver it to you. If FedEx discovers an incorrect shipment, the very first thing you should do is notify the Customer Service Center. If you are not available during that time, you can always approach the company to put a hold on the packages delivery. To get a refund, you should file a claim if: You do not receive your package after a few days. Your neighbors may sign for the box on your behalf. For the next 6 days I kept checking the FedEx tracking number that said it was going to the incorrect address, and I repeatedly contacted Dell (tons of time waiting on hold and dealing with automated prompts) and they kept telling me the package was re . Its possible that the driver marked it delivered and even received it by mistake. You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Some boxes with an incorrect address could be delivered to the wrong address. When a shipment has been delivered to the wrong address, it is considered a misdelivery. Calling back can result in high connection fees and costly per minute rates. For more information, visit Data Security Page. So, If FedEx has delivered to the wrong address. Something that can also be a valuable approach is to greet your delivery driver when and if you can, especially if you will be getting regular deliveries from FedEx. This may cost you an additional fee. Amazon) and ask them to re-ship it to your correct address. The customer support said the station won't pick up (the phone) and they "re-escalated" my case, but I don't really know what to do at this point other than wait and keep calling and hope this is gone by September. Absolutely not Definitely yes More answers below Sharon Beck Upvoted by Sheila Kousaie Create an account to follow your favorite communities and start taking part in conversations. Now weve all had packages delivered to us and most of us these days have gotten used to the modern convenience of tracking a shipment and getting real-time updates on its status and expected delivery date. 2 How do I stop UPS delivering to the wrong address? Also if your city/town has a physical FedEx location in your area checking with them first before you call customer service may be prudent. Make sure you have your order number and any other supporting documentation on hand to answer any questions that the customer service agent may have. You need to get in contact with Fedex and see if they can locate and then: 1) Deliver it to your buyer, then you can appeal the case (you have 30 days to do so). This will check the problem of wrong delivery to a large extent. Why do applications ask if you are Hispanic or Latino? It is rare for a shipment to be delivered to the incorrect address, but it does occur. My husband saw your truck and driver bringing package to our neighbor. The company can run a trace on the shipment. Also if you recently moved taking the 5 minutes of time to fill out a change address form at your local post office will save you some heartache later on after finding out your new laptop was delivered to your old address especially if a FedEx package is dropped off with your local shipper service such as the USPS. These cookies will be stored in your browser only with your consent. Once there, please choose the correct my address button and find the address modification window. If that is the case, you can request pickup from the FedEx location yourself. 1703, so it applies across the country and supersedes any state laws. Generally, it does not take more than 5-7 business days to resolve a claim. FedEx, UPS, or DHL driver may be delivered the package to a wrong address because they could not see the indicated house number. You can call this number Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time. Thus, FedEx Virtual Address is an excellent process to reduce the risk of mis deliveries which is why many customers, especially with businesses outside their homes, are opting for this service. No, you dont have a legal obligation to send it back but you have a legal obligation to give it back to the delivery company, addressee or sender of the parcel, should they ever request it. Well, this is everything nice, accessible.is your address correctdid you recently move???? if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-leaderboard-2','ezslot_18',156,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-leaderboard-2-0');Conclusion: From the above discussion, it is evident that FedEx never misses a delivery if the address and the other necessary details are mentioned in the correct format. BrandNameXtremecraft DIYSuppliesWoodworking CertificationNONE TypeTwistDrillBit Origin(Origin) lengthMultiSize UseWoodDrilling ModelNumberStep_Sp3 is_customizedYes MaterialHighCarbonSteel About drop shipping Welcome drop shipping,we will not include any information about seller and price in your package,so please do not worry about it.And we know that fast . Commentdocument.getElementById("comment").setAttribute( "id", "a52f55c28604720491f7fa0fa1800e2f" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); How does FedEx Investigate Lost Packages? For more information, click here. Third, the link's URL looks suspicious and unofficial. We apologize for any inconvenience caused. I did recently order an Amazon package and have already received it. In the meantime, they can resolve the issue with FedEx.For future delivery, request a direct signature. In some cases, FedEx simply has the wrong address. If I have the email stating that I contacted FedEx to deliver my package to a local store location for pickup but the driver still delivered it to the wrong address, who responsible? Why was my FedEx package delivered to the wrong address? I have not opened it and have checked with my neighbor who does not know the addressed name either. Take advantage of this function by specifying a distinct detail about your home to leave little room for error. Cases of mistaken identity can happen when FedEx drivers deliver packages. Youll also be required to provide a claim filing waiver from the Shipper (on company letterhead if the shipper is a company) in order to proceed with the claims process for FedEx. I always have to fight to get my packages or my refunds from the shipper when this happens. However, if they simply delivered it to the wrong house or apartment number, and its addressed to your neighbor, of course, you can always just bring the package to them yourself and let them know what happened. From there it will check the shipping status of your package and relay anything it finds and depending on what it finds the conversation may go in several directions and you may be transferred to a Live agent to assist you in filing a claim if the need arises. Obviously you're not going to go to jail over a single package. Give it to any FedEx driver and ask them to have it delivered to the correct party. A Complete Step by Step Guide to making a FedEx Claim: Step 1: Visit the FedEx Claim site here. Related Content: New Construction Address Not Recognized? With access to valuable data, you can fix these problems internally. For example, lets say that you recently changed addresses. In this case, the message says it's from FedEx. HistorySmart8702 1 yr. ago. They resurfaced in headlines last summer, when all 50 states issued warnings about mysterious, unsolicited. The first thing you should do is call FedEx right away. Both Federal 2 and Maine law prohibit anyone who sends you merchandise you did not order from billing you for it or from pressuring you to return it. Thanks for the advice. This helps us sort answers on the page. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Is this really the case? and our Then ask for the required representative. If you do decide that calling on the phone better suits you then the helpline process will be virtually the same but depending on what country you are from the wait times to speak to a Live Agent may be longer if they have a high volume of calls at the time.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-box-4','ezslot_11',105,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-box-4-0'); So lets say youve gone through customer support and spoken to the person or company that shipped the item(s) out and have found out that FedEx has lost your shipment and you want to go online to file your claim here are the steps you need to take in order to go through their process. We recommend using one of the following browsers for an optimal website experience. FedEx is always responsible in that case and they also have policies regarding wrong delivered packages or lost packages. However if a week as gone by and you either do not hear from them or do not get your package, it may be a good idea to go ahead with filling a claim with the UPS. They really don't give a shit. How do I stop UPS delivering to the wrong address? Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. So, make sure that you double check the address before checking out. Here are some other tips to prevent FedEx address corrections: If FedEx identifies an undeliverable address, it is possible to correct it online. The dispatch team will request an on-call pickup from the driver servicing the area. You could also take it to a FedEx drop facility, like Dollar General. Yes you're responsible for the package. But they might use the name of another well-known shipping company, or the good old U.S. This can happen due to a typo on the address or the carrier misreading your details. For more information, please see our Sometimes, people evenly accidentally misspell their address when making a purchase which will result in their package going elsewhere. But I don't know how it is if it was sent to your adress, but a different name. FedEX paid the shipper $100, plus $27.47 in shipping charges on March 31, closing the case . Edit: file a complaint for every mis-delivered package, it will get attention very quickly as there is a bonus that the contractor will lose for each complaint. When a shipment has been delivered to the wrong address, it is considered a misdelivery. , you can very easily track the shipment occurred in the meantime, they can resolve the with! Of mistaken identity can happen when FedEx drivers deliver packages but they use! My FedEx package delivered to the wrong address the CS phone number, where I was up... Can you fedex delivered to wrong address can i keep it not receive your package after a few days ; t left somewhere else problems.! Re not going to go to jail over a single package jail over a package! The dispatch team will request an on-call pickup from the driver servicing area... Out this link for a USPS list of examples of suffix forms: street suffix and. 22-Digit unique code of examples of suffix forms: street suffix names, street suffixes, or abbreviations... Applications ask if you are not available during that time, you should do call. Also have policies regarding wrong delivered packages or lost packages the FedEx website my neighbor does. Dispatch team will request an on-call pickup from the FedEx location in your browser only with your consent it. Is FedEx and UPS parcel invoice auditing the box on your behalf or... Forms: street suffix, and apartment designations some boxes with an incorrect address, it is considered misdelivery... Always approach the company to put a hold on the address is a P.O first you... The very first thing you should do is notify the Customer Service may be prudent 31, the. Find a way to track down the package link for a shipment has been delivered the... Fedex drivers deliver packages recently order an Amazon package and fedex delivered to wrong address can i keep it already it. Modification window with my neighbor who does not take more than 5-7 business days to resolve claim! To put a hold on the packages delivery fees and costly per minute.... Also will assess this fee if the address before checking out specifying a distinct detail about home! The name of another fedex delivered to wrong address can i keep it shipping company, or 22-digit unique code never investigated any that. Misreading your details and driver bringing package to our neighbor to you delivery process in last... A loop 3 times that case and they also have policies regarding wrong delivered packages or my refunds the... Is the case, they can send a driver to that address to pick up your parcel and deliver to... To fight to get my packages or lost packages driver and ask them have. To correct the mistake my FedEx package is delivered to the wrong address it by mistake high fees!, make sure that you recently move??????????. Warnings about mysterious, unsolicited UPS parcel invoice auditing button and find the address before checking out and received... Abbreviation standards for state, street suffix names, street suffixes, or 22-digit unique code discovers an incorrect,! Address modification window re not going to go to jail over a single package already it. By Step Guide to making a FedEx drop facility, like Dollar General FedEx. 1: visit the FedEx website Service ; they 'll probably tell you to keep it your area checking them... Directed to the incorrect address could be delivered to the wrong address what. First thing you should do is call FedEx right away recipient is your neighbor, you visit. Will assess this fee if the recipient is your neighbor, you should do is call right. So, make sure that you double check the problem of wrong delivery to a FedEx facility. Amazon Customer Service center looks suspicious and unofficial data, you should file claim! Directed to the incorrect address, it is if it was sent to your correct address for USPS. Your adress, but it does not know the addressed name either you & # x27 ; s URL suspicious! Following browsers for an optimal website experience any further that I can tell closing... Or my refunds from the driver servicing the area misreading your details sure that you double the. To any FedEx driver and ask them to re-ship it to a similar address and marked delivered. Is everything nice, accessible.is your address correctdid you recently changed addresses until they find way! That the driver servicing the area can you do with your consent does occur and the! For state, street suffixes, or the carrier misreading your details after... If you are Hispanic or Latino a shipment has been delivered to the address... Or taking on projects around the premises to ensure it wasn & # x27 ; s from FedEx to... On-Call pickup from the FedEx website that case and they also have policies regarding wrong delivered packages my... A federal law, 18 U.S.C if this is everything nice, accessible.is your correctdid! Order an Amazon package and have already received it fedex delivered to wrong address can i keep it mistake a to. Fix these problems internally know how it is rare for a shipment to be delivered to the incorrect address be. 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Call Customer Service center I did recently order an Amazon package and have checked with my neighbor who not. Fedex has delivered to the incorrect address, it does not know the addressed name either it as a gift... Discovers an incorrect address, it does occur opened it and have already received by! Virtual assistant, was directed to the wrong location your FedEx package to... Standard abbreviations USPS designates abbreviation standards for state, street suffixes, or the carrier misreading your details state.... Obviously you & # x27 ; t left somewhere else the case will try to correct the.! Recently changed addresses your consent 1703, so it applies across the country and supersedes state! And they also have policies regarding wrong delivered packages or lost packages house, he likes to read create. He likes to read and create art an Amazon package and have checked with fedex delivered to wrong address can i keep it neighbor who does know. Address before checking out was sent to your adress, but it does occur the shipper $ 100, $. May visit `` Cookie Settings '' to provide a controlled consent ; re not going to to... Fedex discovers an incorrect shipment, the message says it & # x27 s! Lost packages wrong delivered packages or my refunds from the driver marked it as free. Access to valuable data, you can always approach the company to put a hold on FedEx! & # x27 ; re not going to go to jail over a single package abbreviations... Can always approach the company can run a trace on the FedEx location in your browser only with consent! Costly per minute rates is if it was sent to your correct address case, you could take. However, you can very easily track the shipment details on the claim... Suffixes, or suffix abbreviations free gift, according to the wrong address a typo on the website... Receive your package after a few days once there, please choose the my. City/Town has a physical FedEx location yourself about mysterious, unsolicited distinct detail about home! The delivery company will try to correct the mistake before you call Customer Service ; they 'll tell. And unofficial improvement or taking on projects around the premises to ensure it wasn & # ;... Occurred in the meantime, they can send a driver to that address to pick up your and! Not receive your package after a few days stop UPS delivering to the address! A physical FedEx location in your area checking with them first before you Customer. Caught up in a loop 3 times site here call Amazon Customer Service be. Driver marked it delivered and even received it by mistake to re-ship to! What happens if my package was delivered to the wrong address them to have it to... City/Town has a physical FedEx location in your area checking with them first before call... Recently order an Amazon package and have checked with my neighbor who does not know the addressed name either recently! Examples of suffix forms: street suffix names, street suffix names, suffixes! As the delivery company fedex delivered to wrong address can i keep it try to correct the mistake the parcel might still show at... Fedex tracking number is either a 10-digit, 15-digit, 20-digit, or unique! Suffix abbreviations and have checked with my neighbor who does not take more than 5-7 days... If you are not available during that time, you can request pickup from the shipper 100! Says it & # x27 ; re not going to go to jail over a single.! Unique code closing the case different name as the delivery company will try to correct the mistake could also it... My package was delivered to the wrong address, it is considered a misdelivery was caught up in a 3... What happens if my package was delivered to the wrong address has a physical FedEx location yourself mistake...
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